Cancellation Policy

We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients

we have implemented the following policies.


Cancellation Policy

We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please

understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that

appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive

services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the

service fee for each session after that. We also reserve the right to require a credit card number to be given to book future

appointments so that appropriate fees may be charged if a late cancellation does occur.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection,

or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your

session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we

are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to

make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any

missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as

well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late

for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate

you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the

next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your

session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In

return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late

arrival or adjust the service charge accordingly.

Inappropriate Behavior Policy

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage

whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your

session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of

your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your

therapist with respect and dignity and you will be treated the same in return.


For Questions Please Email us at [email protected]

or

Call 859-228-0066